Frequently Asked Questions
Everything you need to know about your Masión shopping experience.
What is the standard shipping timeframe for Masión orders?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
How can I ensure I am selecting the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. As Masión collections often feature tailored silhouettes, we recommend comparing these measurements against a similar garment you already own.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition, unworn, unwashed, and with all Masión tags still attached.
Are Masión garments ethically produced?
Quality and integrity are our core values. We partner exclusively with certified manufacturers who uphold fair labor standards and utilize sustainable fabric sourcing practices for all our seasonal collections.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible installment plans through Klarna and Afterpay in select regions.
How do I track my order once it has been placed?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to our carrier's portal to monitor your shipment's progress in real-time.